FAQ

Terms, Conditions and Policies

What is your return policy?

We offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your gallery wrap. If you are not completely satisfied with your canvas, or if it arrives damaged we’ll fix the problem as fast as possible.

Orders with custom sizes or images are non-refundable.

You can return your canvas for an exchange or refund within 30 days from the date of shipment.

What is your privacy policy?

Your privacy is very important to us and we are committed to respecting it on this site. We will maintain the confidentiality of your sensitive information in accordance with our Privacy Policy. We may change this policy from time to time, and if we do we will provide notice on this site.

Is this site secure?

We use a secure server  – Paypal – for all the transactions involving sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.

What should I know about copyrights?

What is a copyright?

A copyright gives its owner the right to copy, distribute, publicly display or create derivative works from the original work. A copyright also gives its owner the right to license those rights to others.

How do I know if the image Iorder is protected by copyright?

We have taken care to ensure that all images on this site are in the public-domain. ESA/Hubble images, videos and web texts are released under the Creative Commons Attribution 3.0 Unported license and are on a non-exclusive basis be reproduced without fee provided we clearly and visibly credit.

Payment

What kind of payments do you accept?

We accept all major credit cards. We use Paypal as our back-end online payment processor. YOU DO NOT need to be a Paypal member to pay for your order.

We also have arranged with  Paypal to offer Bill Me Later that allows you to spread your purchase out over 6 months.

Non-Paypal members can pay using major credit cards. Paypal members can pay us using any of the payment methods that are available to their Paypal account.

Please note that Paypal eCheck payments MUST clear before we can process your order.  This usually takes between 3 and 5 business days.

Shipping

What if I’m shipping my canvas internationally?

Our free shipping extends to United States, Puerto Rico and Canada.  For other countries, contact us directly at info@hubbleart.com and we’ll let you know the shipping costs.

Please note, some of the larger sizes – bigger than 30″x30″ cannot be shipped to Canada.  Please send us a note if you have any questions.

Note: To save you money, we will select the cheapest carrier that can provide a proof of delivery.

When will my order ship?

Our goal is to have orders, received before 5:00 pm Central Time, shipped four business days after receipt of your order.

Due to our production capabilities and the rigorous schedule that we prepare and follow to achieve our 4-business day turnaround for all customer orders, we are unable to expedite the production. If  you wish to upgrade your shipping to UPS Next Day or 2-Day Air leave a note in Order Notes and we will contact you with a cost.

For ground transit times, please see http://www.ups.com/maps/results for a transit time map from our zip code, 62232. Please feel free to contact us with questions.

NOTE: We cannot ship to P.O. or A.P.O. Boxes

NOTE: We do not have the facility for a local pickup.

 

How do I track my Order?

When your canvas is shipped, we will send an email with a tracking number.

Technical Notes

Value versus Premium What’s the difference?

Premium Canvas Prints are stretched over a 1.25″ wood frame in a Gallery Wrap while Value Canvas Prints are unmounted rolled canvas that you will receive in a tube.

The quality of the images and prints is identical.

Can’t I do the same thing?

Maybe you can, but …

We start with a library of images from the Hubble Space Telescope.  Next comes the image enhancement process where we use a variety of software to bring the image to it’s peak.  This involves things like saturation, radiance, balancing colors and contrast through three different tone ranges.  Remember dodge and burn from your film development days.  The resulting image is an artistic expression of the original image.

Next comes the test prints using various inks, canvas and resolutions to ensure we get the right blend to produce an optimal image.  Plan on throwing away the first 10 tries.

Finally, the canvas is stretched and framed and mounted on a variety of backgrounds to be sure we haven’t missed anything.

The result is a canvas that you can be proud to own.

How durable is the canvas? Will the colors fade?

We use only premium quality materials in our Canvas Gallery Wraps.

Our canvas, ink, and coatings used for the Premium canvases are formulated to work together to provide the highest quality, longest lasting product available. We use a UV test chamber and we continually test our materials to ensure that color will stand the test of time and last as long or longer than any other canvas prints available

What if I want my canvas framed?

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Gallery Wrap

We do not provide framing at this time.  All of our Premium canvases are shipped gallery wrapped for display without a frame.

Should you wish to frame your canvas, we suggest you contact a local framing shop.

What is Gallery Wrap?

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Example of a Gallery Wrap

 

Unlike photographs, canvases are three-dimensional.  We almost universally use a gallery wrap which extends the image over the edge of the stretcher bars.

The gallery wrap allows the edges of your image to continue onto the sides of your canvas. If your image is too tightly cropped, just let us know.

 

Can I get an image into black and white or sepia?

We can handle this but please indicate your preference on the order notes and on the contact us page when you place your order.  We will confirm via email and send a sample image so that  you know your request is being handled.

How do I clean my Canvas?

If your canvas does gather any dust, you may wipe it off gently with a clean, damp cloth.

How do I hang my canvas?

Your canvas comes with pre-installed hanging hardware (two sawtooth hangers to accomodate landscape and portrait).

 

Ordering

What size should I order?

We’ve taken a bit of the science out of this for you by addressing pixels, resolution, aspect ratio, contrast, saturation, etc.  All you need concern yourself with is:

1. How big is the space i have for display.

2. How far away will people be when viewing canvas.

In a normal home situation, our 30×30 canvas viewed from 6-7 feet  is optimal.  If the typical viewing distance is 3-4 feet then you may wish to order 24×24.

On a personal note, since most of these images are not photo-realist but rather disabiguous, the criteria becomes more “how it moves you” as opposed to “is it pixel for pixel accurate”.

How do I place an order?

Find the image you’d like, pick the size then click on ‘Add to Cart’.

What sizes are available?

Our standard sizes are from 10″  x10″ to 32″ x 48″.  You will see the sizes available in the drop-down box on the product page.  Certain sizes are not available due to the *aspect ratio of the image.

Canvas prints can be up to 5.24′ by virtually any length as a custom order.

Photopaper prints, which will plan on adding to our product line in the 4th quarter, can be any size up to 53″ width and virtually any length as a custom order.

Realistically, the size of the print will be limited by the size of the image (pixels), the viewing distance, and the quality of the image.  We will be happy to work with you on any special needs.

 

*The aspect ratio of an image describes the proportional relationship between its width and its height.

Custom Prints

Yes you can order a custom print where you select the image, the size and the medium.  We have the ability to print canvas up to 60″ by 20′,  photo paper up to 48″ wide, and can even have one of our artists create a beautiful oil, watercolor, or acrylic painting.  Just send us a note on the Contact Us page to let us know what you have in mind.

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